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JOB DESCRIPTION

JOB TITLE:	CHIEF EXECUTIVE
ACCOUNTABLE TO:	The Board of Directors in particular Chair of the Board
RESPONSIBLE FOR:	Executive Management Team and its Divisional Directors

Organisational Chart:

Purpose and Objectives of the Job

• Provide inspirational corporate leadership and strategic direction to ensure RBH achieves its vision, mission and objectives.
• Effectively manage the core business within an open culture that meets the current regulatory framework and having due regard for the interests of the Council and current and future tenants and customers.
• Play a pivotal role in the successful delivery of urban regeneration, housing market renewal and sustainable communities across the Borough of Rochdale.

• Maximise the effectiveness of RBH through:
  • Proactive partnership working with the Council and other agencies/partners
  • Optimising the use of community and tenant/customer engagement in the planning, development, delivery and evaluation of services
  • Achieving excellence across all landlord services to existing and prospective customers.
• Drive forward the organisation to improve on RBH’s current audit commission rating, with the aim of securing a position amongst the most successful ALMOs.  Achieve this by adopting an innovative commercial approach to delivery/partnerships to achieve housing and other social/community outcomes.
  • As a member of the Council’s Executive Leadership Team, proactively contribute to the achievement of the Council’s wider community strategies and plans.

  Key Accountabilities

  Leadership & Performance Management

  • Lead, develop and manage a cohesive and talented Executive Management Team to ensure the delivery of the business plans and work in harmony with the Board.
  • Chair and lead the Executive Management Team, establish effective relationships with them, agree objectives and appraise performance against them, to ensure that services are properly planned and delivered, problems resolved and policies implemented.  In particular, ensure that business plans are regularly reviewed by the Team and that performance and service standards are adhered to and work programmes are monitored and maintained.
  • Ensure that the company has and retains the leadership skills and talent to respond positively and proactively to an increasingly complex and competitive market place.
  • Ensure effective communication and consultation with tenants/customers, staff and all stakeholders – encouraging their contribution to service planning, development and delivery.
  • Ensure the delivery of a long-term strategy for the maintenance and improvement of the Council’s stock to maintain the Decent Homes Standard.
  • Develop and maintain productive relationships and networks to achieve the Company’s vision and objectives and to support the Local Strategic Partnership (LSP).
  • As a member of the Council’s Executive Leadership Team, participate in the corporate development of Council Services and contribute to the achievement of the Council’s wider strategies.
  • Successfully direct and implement organisational change to meet changing demands and the development of new service areas.

  Governance

  • Ensure the timely provision of succinct, relevant and appropriate information to the Board, advising the Board appropriately and drawing its attention to matters that it should consider and decide.
  • Following consultation with the Board, take the lead in formulation of the strategic and business plans of the Company.
  • Assist the Board to achieve the highest standards of governance and probity by working with the Chair and Board to self assess performance and training and development needs - and certify compliance with regulatory and other statutory requirements and appropriate best practice.

  Risk Management and Regulatory

  • Ensure the financial security of the business by requiring that proper systems of control and risk management are maintained so that problems are identified early, analysed by relevant staff and that options for action are developed to enable positive decisions to be taken.
  • Ensure that all legal, statutory and regulatory requirements and obligations of the business are met fully

  Business Development & External Relations

  • Represent and promote the Company externally; be responsible for the maintenance of good internal, external and public relation and develop and maintain the profile of RBH amongst central and local government, Communities for England and throughout the housing and related sectors and trade bodies.
  • Identify new opportunities for business development, strategic alliances and partnerships – such that the organisation is seen to be both responsive to the changing business environment and at the leading edge in terms of innovation and practice.

  Relationship Management

  • Maintain and foster key internal and external relationships to support and promote the interests of the Company, and further develop the Company’s image – both locally and nationally.

  Diversity Matters

  • Be accountable for the development and implementation of Equality and Diversity standards across RBH and take a lead role in the review of performance and the effect of the business on the diverse communities within which RBH operates. 

  PERSON SPECIFICATION
  

  SECTION	CRITERIA
  Education & qualifications Experience, knowledge, understanding	- Degree level education or relevant professional qualification e.g. CIH - Substantial experience at senior management level, with organisational, departmental and budgetary responsibility - Experience of working at senior level with Boards and Committees - Experience of cultural change programmes which resulted in organisation improvement
  Competencies:  Skills, abilities, behaviours and work-related personal qualities
  Technical & professional skills Commercial awareness Customer service & quality focus Achievement orientation Thinking skills Planning and organising Managing, leading & team working Persuasion and influencing Communicating Adaptability and resilience Personal motivation and commitment Equality and Diversity	- Experience of leading and managing a range of diverse organisations or business units - Experience of business planning and development of vision and strategy - Able to understand complex business management information - Knowledge and understanding of business processes - Business acumen and commercial awareness - Appraisal of development and new business projects and the strategic and operational risks that they bring - Demonstrates commitment to customer service in all activities - Ensures quality and productivity goals and standards are met - Sets demanding performance targets for self and the Executive Management Team - Shows determination to reach targets and objectives - Financial and commercial acumen - Demonstrates an analytical approach - Effectively gathers, analyses and utilises information - Uses problem solving and decision making skills - Thinks strategically - Critically evaluates options and solutions - Balances logic and intuition - Prioritises and plans effectively - Balances long and short term objectives - Models the organisation’s values - Provides strong leadership to the Executive Management Team and the staff team as a whole - Generates team spirit - Creates opportunities to develop the team - Empowers and enables others - Adopts an assertive and fair style - Works effectively with Board and in particular with the Chair - Represents the organisation positively and professionally - Networks and builds effective working relationships with others - Persuades and achieves co-operation of others - Negotiates confidently and effectively - Adopts a confident approach - Communicates regularly and openly at all levels - Presents effectively to external audiences - Remains diplomatic and confidential - Adapts positively to change - Shows resilience in handling conflict - Handles pressures of meeting targets and deadlines - Demonstrates drive and determination - Self-motivated - Seeks ways to continuously improve and learn - Committed to strong governance - Championing the right of people to a good home and safe community - Ensuring equality of opportunity for all people in their job application and staff development - Recognises and reflects the diversity of the communities where the organisation works through its employment and governance structures